Google Business Profile Questions & Answers is a feature that allows anyone with a Google account to ask questions about a business directly on the business's GBP profile. These questions and answers are visible to anyone who visits the profile, and can provide helpful information to potential customers or clients.
Here's how it works:
Anyone can ask a question: When a user visits a business's Google profile, they can click the "Questions & answers" section to see if there are any existing questions or to ask a new question.
Anyone can answer a question: If a user knows the answer to a question that has been asked, they can provide an answer by typing it in the answer box.
Business owners can respond: Once a question has been asked and answered, the business owner can also provide their own response to the question. This can be particularly helpful if there is any confusion or if the user's question has not been fully answered.
Questions and answers are moderated: Google's algorithm and human moderators monitor the questions and answers to ensure they are appropriate and helpful. Any inappropriate or irrelevant questions or answers can be flagged and removed.
Google Business Profile Questions & Answers is a great way for businesses to provide additional information to potential customers and to address any concerns or confusion. By regularly monitoring and responding to questions, business owners can also show that they are attentive and responsive to their customers' needs.
The screen recording below shows how the GBP Q&A section can be viewed from Google Search results.
