Once you started with Linda Local you might have already populated your website with our support chat code snippet and are ready to provide the best support possible.
However, there is a way to make your clients' and support engineers' experience even better with our mobile support chat application. Download it from both Google Play or Apple stores and log in as an Agent using the credentials you already have. Not sure how to add an Agent? Check our article on that topic.
Once you have logged into the application you're gonna see the three tab menus here on the bottom - Conversations, Notifications and Settings.
Let's review them one by one. The Conversations menu is basically pretty much the same as in the web version - a logged in Agent can filter them by affiliation, status and the inbox it's located in.
To see unassigned conversations - hit the first filter and select the second option.
To assign yourself as an Agent select an unassigned conversation. Once there - click on the three dots on the top right to access a menu that will let you assign Agents, label and share a convo. If you are assigned and wish to exclude yourself - the very same menu will have the Unassign option.
The paper clip icon on the bottom is for attaching files or pictures from the gallery or camera. There is also a lock sign which is for making notes that will only be visible to you and other Agents.
There's also an arrow icon prior to the three dots on top. That is for self-assigning a conversation you're currently observing. After you've become an assignee it turns into a green checkbox which will resolve the convo and the icon will turn into an arrow again, but this time it will re-open the conversation when hit. To sum up: first time click on the arrow engages self-assignment of the conversation, next clicks will resolve and re-open the convo again.
The Notifications tab does what it's called - it notifies you whenever you are mentioned in a convo or receive a message. This can be set up in the Settings menu.
You can choose between email and push notification methods. They offer almost identical parameters.
Other settings available here are account switch, availability status, language, and support chat where we can help you with any questions you might have.