Once you have your Linda Local account set up, you are gonna need Agents added there. Agents are the people who monitor and manage your customer support chats and help people resolve issues.

Your first step would be going to the Settings menu on the left, choosing Agents and hitting the Add Agent button on the right.

Fill in name and email fields and specify a role if needed. By default it's Agent, but you can choose Administrator role as well. Administrators have access to all features enabled for your account, including Settings, while Agents can only access inbox, reports, and conversations.

Once you've added an Agent, he or she will receive a confirmation link that will lead to the password set up window.

Later, when the Agent is already added to your organization, you can use the Edit function to change their account details (name and role) or delete the profile if the person is no longer working for you.